Frequently Asked Questions
Are there any items that cannot be returned?
Yes. Sale items cannot be returned.
Can I track my order?
Yes. Once your order has been shipped, you will receive tracking information so you can follow your delivery.
Do I have to pay for return shipping?
Yes. Return shipping costs are the customer’s responsibility.
How can I place an order online?
Simply choose the product you love, add it to your cart, and complete your payment at checkout. Once your order is confirmed, we will begin processing it.
How do I initiate a return?
To start a return, please contact us at switvault@outlook.com with your order number and the reason for your return. We will guide you through the next steps.
Is it safe to enter my credit card information on your website?
Yes. Our checkout is secure, and your payment information is handled safely through trusted payment providers.
What is your return policy?
We accept returns within 10 days after delivery. Items must be unused, in their original condition, and in the original packaging.
What payment methods do you accept?
We accept major payment methods available at checkout, including major credit and debit cards
When will my credit card be charged for my order?
Your card will be charged as soon as your payment is completed at checkout.