Terms & Conditions
Welcome to Switvault. These Terms & Conditions apply to the use of our website and the purchase of products from our online store. By visiting our website or placing an order, you agree to the terms below.
1. About Switvault
Switvault is an online store based in Abu Dhabi, United Arab Emirates. We offer cute accessories, plush charms, gift worthy items, and other products available through our website.
For any questions, you can contact us at:
2. Use of Our Website
By using our website, you agree to use it only for lawful purposes. You must not misuse the website, attempt to damage it, interfere with its security, or use it in a way that may affect other customers.
3. Product Information
We do our best to display product descriptions, images, colors, prices, and details as accurately as possible.
Please note that colors may appear slightly different depending on your screen settings. Product sizes, materials, and details may also vary slightly.
4. Orders
When you place an order, you agree that all information provided is accurate and complete.
After you place an order, you may receive an order confirmation by email. This confirms that we have received your order, but it does not guarantee that the order has been accepted or shipped.
Switvault reserves the right to cancel or refuse any order if there is an issue with payment, stock availability, incorrect pricing, suspicious activity, or any other reasonable concern.
5. Payments
Payment must be completed at checkout before your order is processed.
Your card or selected payment method will be charged as soon as the payment is completed. We accept major payment methods available at checkout.
All payments are processed securely through trusted payment providers. Switvault does not store your full credit card details.
6. Pricing
Prices are shown on the website and may change at any time without notice.
If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and refund any payment made.
7. Shipping
Orders are processed within up to 3 business days after payment is received.
After processing, delivery usually takes 5 to 7 business days.
Delivery times may vary depending on location, courier delays, holidays, customs, or other circumstances outside our control.
Please make sure your shipping address is correct before placing your order. Switvault is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
8. Returns and Refunds
Returns are accepted within 10 days after delivery.
Items must be unused, in original condition, and in original packaging.
Return shipping costs are the customer’s responsibility.
Sale items cannot be returned.
Once your returned item is received and inspected, we will notify you if your refund is approved. If approved, the refund will be processed to your original payment method. Refunds can take up to 15 days to appear in your account, depending on your bank or payment provider.
9. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us as soon as possible at:
Include your order number and clear photos of the item so we can review the issue and assist you.
10. Website Content
All content on the Switvault website, including text, images, product descriptions, graphics, branding, and design, belongs to Switvault or is used with permission.
You may not copy, reproduce, or use our website content without written permission.
11. Limitation of Liability
Switvault is not responsible for any indirect, accidental, or unexpected loss related to the use of our website or products.
We are not responsible for delays, errors, or issues caused by third party services such as payment providers, shipping companies, internet providers, or website platforms.
12. Privacy
Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Changes to These Terms
Switvault may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated date.
By continuing to use our website after changes are made, you agree to the updated terms.
14. Contact Us
For questions about these Terms & Conditions, please contact us at:
Switvault
Abu Dhabi, United Arab Emirates
Email:switvault@outlook.com
Phone: +971 50 399 5815